How to Submit a new IT Support Ticket

IT has implemented the Horizon plus Ticket System in order to keep track of all IT support requests, also to analyze the support information in order to improve the customer services experience in the future.

From 5-April-2024 onward, we ask you to make an IT support request using the below channels:-

• Self-Ticket Creation - Create a support ticket by yourself at https://it-service.hrzp.tech or scan the QR code below using mobile devices. This is the most efficient way as the ticket will be assigned to our team without delay.
  
  
  For the ticket opening process, you can see it from this link <<Click>>.
  
  
• Email - You can also email to support@horizonplus.co.th. We have now created an auto fetching email to automatically generate ticket when a user sent email To support@horizonplus.co.th.

Note we DO NOT use Instant messages or Phone call for support ticket initiation.

Please remember we guarantee the quality of support for request that has a support ticket associated only.

Our official support hour is Mon-Fri 8:00AM - 5:00PM (GMT+7). This excludes Thailand Public Holidays.